Tuesday, January 6
Not all that bad!
I sent an email to my bank (or at least to ANZ, not my personal bank, as I don’t have one!) about a steep ($13) transaction fee I received last month. Not only did they reply quickly and explain in detail and clearly what had happened, they also reversed the fee as a goodwill gesture (I was 100% in the wrong on this one, so it really was goodwill, as they owed me nothing!). thanks ANZ, I’ll go to bed tonight having regained confidence in you!
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I think the official “Castle” term is – “It has completely restored my faith in the [banking] system”. They’re all heart.
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: Saturday, January 10, 2009
: Saturday, January 10, 2009
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